Dear River City Federal Credit Union…

UPDATE:  I received a call from the CEO of River City Federal Credit Union the afternoon after sending the email below and apparently their e-statement system is down due to some upgrades they are in the process of implementing.  Nice.

Everything is going to be sorted out as far as I’m concerned, but I have to admit to rolling my eyes when I was being told about how wonderful the system was going to be in the future.  I mean, seriously, it isn’t working right now so I could care less about TEH FUTURE!  So for the moment, its ‘all’s well that ends well’ but we shall see how things work out after they get everything done and (hopefully) working.  I am cautiously optimistic.

I joined River City FCU last year partially because I was tired of  ‘business as usual’ with banks.  I had hoped that joining a local credit union would provide a better overall experience and looked forward to supporting a local business.  While your people have been great, your technology has been sorely lacking, especially where e-statements are concerned.  Not only did I miss my March statement but after contacting RCFCU via the online system, I was told over a week ago that a statement would be mailed to me and I have yet to receive it.  I have also cancelled my e-statements so that I don’t have to go through this mess for the near future and am no longer receiving REWARD Checking benefits because I have to choose between those benefits or not receiving my statements in a timely fashion which is an inconvenience.

This is inexcusable.  This is the 21st century and if you want to compete with other credit unions to say nothing of the big banks then you need to accept the fact that keeping an important system like eStatements down for more than hours in UNACCEPTABLE.  As much distaste as I have developed for banks, at least their online systems have always worked and as much as I hate to admit it, I may find myself going back to them (or at least another credit union) just so that I don’t have to worry about not having access to my information because a tube popped in the mainframe.

Thank you.

Eduardo Soliz

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